Cranbrook Toyota joined the Trotman Automotive Group in 2008, but our dealership has been a fixture in the East and West Kootenay community for over 30 years. Since becoming a member of the Trotman family, Cranbrook Toyota has strengthened our commitment to a better customer service experience.
Cranbrook Toyota has been recognized for a number of awards and accolades, including the Business Excellence Award presented by the Cranbrook Chamber of Commerce. For the past three years, Service Advisor Stacey Blaine has been recognized with the Toyota Canada Pinnacle Award as the number one in Customer Satisfaction. Our simple, consultative approach and willingness to help customers even long after the sale are the core of our award-winning team.
But we’re not simply here to drive sales. We believe that the community that has supported us deserves support in return. Since relocating with his family in 2008, Dealer Principal Bruce Smith has ingrained himself in Kootenay life and pledged to make life in the community better.
Bruce’s involvement in the Cranbrook area community earned him the prestigious Community Driver Award. This honor from the New Car Dealers’ Association of BC seeks to recognize automotive dealerships in British Columbia that embody a spirit of service. Through supportive efforts, we’re proud to make a tangible contribution to improving quality of life in the Cranbrook and Kootenay regions.
The local organizations we support include:
- Minor Hockey
- Cranbrook Pro Rodeo
- Mount Baker Senior Basketball Team
- Cops for Kids
- Cranbrook Food Bank
We take pride in what we’ve built, but we know there’s always room for improvement. If you have any questions or feel there’s something we could do better, please tell us.
WHO WILL I BE DEALING WITH?
As part of the Trotman Automotive Group, we only employ the top talent. Through our dedication to customer service and professionalism, our team creates a superior dealership experience.
WHAT CAN I EXPECT?
Cranbrook Toyota is committed to beating the status quo. We promise our customers excellence in automotive sales and service and deliver on that promise through customer-oriented programs like our Drive Home Happy Guarantee.
HOW LONG WILL IT TAKE?
Through programs like our Express Purchase Experience, we’ve cut the clutter from the car shopping experience. From start to finish, there’s no quicker way to buy a car in Cranbrook.
HOW MUCH WILL I PAY?
Our sales process is transparent: no closed doors or hidden fees. We work with you to find the right new or used car in Cranbrook for your budget, so everyone leaves confident that they’re getting a fair deal.